10 Social Media Tips for Businesses

January 10, 2017

Social media can be a highly valuable tool for your company if used right, or a giant time-waster if not. Knowing how to use social media correctly can make all the difference! Here are a few tips to help you maximize your social media use:

Know your platform

Twitter is used for VERY short-form content, Instagram is all about visually appealing images, and YouTube is for engaging long-form content. When posting to social media platforms, make sure you’re posting content that suits the audience.

Plan first

Never jump into a campaign without a plan. Sit down and create a comprehensive social media marketing plan before the campaign begins. It can help you increase your chances for success, as well as prepare you to analyze the good/bad of your plan.

Engage

The truly effective way to reach more people is to engage with them. Always be ready to reply to comments, thank people for participating, and listen to what people have to say. The more you engage, the better!

Monitor your efforts

You’ve come up with a social media plan, but you have to be ready to adjust or flex as needed. The only way to know if it’s needed is to monitor your efforts. That means tracking/analyzing your social media progress to determine if it’s having the desired results. Change as the situation merits!

Take advantage of automation

Twitter and Facebook both have automation options, and you can find tools like Hootsuite and Buffer to help you schedule content ahead of time. Automation can help to streamline the process!
Target your audience – Know who your audience is, and make sure your posts reach them! The narrower your audience, the greater the chance that you’ll reach the right people with your content.

Maximize ROI

Don’t spend time posting across all platforms if only a few platforms yield the results you want. Make sure your efforts are concentrated on the social media channels that work best for you.

Be smart with hashtags

Used right, hashtags can be a great way to track your engagement. Used incorrectly, they can clutter up your content and annoy people.

Organize yourself

Part of the social media plan should be to draft a calendar that helps you to keep track of everything you are posting and when.

Advertise

It’s worth spending a bit of money on advertising via Facebook, Twitter, YouTube, and other social media channels. The ad money will often yield a higher ROI than with Google AdWords marketing!

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Conversion Optimization, also known as conversion rate optimization or CRO, is the optimization of your website/online sales funnel in order to increase conversion (turning visitors into clients). It has nothing to do with getting traffic to your website—instead, it is the art of using that website to increase sales.

The “sales funnel” concept is a simple one: you get visitors to your website/landing page from everywhere—SEO, social media, blog content, etc. Every one of those visitors can become a client. Your website or landing page contains content, images, videos, and information that will turn the visitor into a paying customer.

CRO is the optimization of your content so that it increases the chance of someone becoming a customer (conversion). CRO is often done by A/B testing or split testing: creating two similar versions of a landing page and testing them to determine which is more effective. You end up using the variant that has the highest conversion rate (clicks, sign-ups, downloads, sales, etc.). But you don’t stop there! You continue to create new and improved versions of your landing page to continue to optimize your conversion. Over time, you end up with a highly efficient sales funnel that will drive people to take action: join your mailing list, buy your product, contact you, and so on.

The good news is that you may only need to make minor changes to your website’s content, layout, structure, or presentation. Even small tweaks in theme, a few minimal word changes, or the addition or deletion of a video can make all the difference. The small changes can have a visible effect on the conversion of those visitors.
It’s vital for you to continually be looking for ways to do things better, especially in terms of your sales funnel. You want to increase your conversion rate as much as possible. You may not be able to drastically increase the number of visitors you get to your website, but you can ensure that MORE of those visitors are taking action once they’re on your site. In the long run, CRO can help you to do more even if you don’t have millions of unique visitors to your website every month.

Instead of investing in advertisements to encourage people to buy, you can drive them to your website. Once there, your content will do the work of converting them into customers. It’s a “soft sell” method that works far more efficiently than direct advertising!

You’d be amazed by how many people use social media incorrectly. They post content that tries to hit “everyone”, without any sort of targeting or strategy to reach the demographic best-suited for their product. If you’re serious about using social media to reach your target market, you can’t just post whatever springs to mind. You need to come up with a plan, targeted content that is visually appealing, and learn the ins and outs of the various forms of social media marketing. That is the only way you’re going to read that audience!

Here’s what you need to know:

Step 1: Choose the right platform.

Facebook, Twitter, Tumblr, Pinterest, Instagram and YouTube all offer access to a different target audience. Pinterest is more popular among women, Facebook is more commonly used by businesses, and Twitter is the short-form social media for busy people on the go. Understanding what each platform offers—mainly in the demographics that frequently use the platform—is the first step toward using your social media effectively.

Step 2: Learn the ins and outs.

Learn how using the right hashtags can make your Twitter posts more engaging and reach a broader audience. Learn how Facebook Ads effectively help you to put your published content in front of the right people. Learn what sort of YouTube videos are most effective for promoting your content. The more you learn about the platform, the more easily you’ll be able to plan the marketing strategy.

Step 3: Learn more than one.

Sticking with just one social media network isn’t going to get you the results you want. You need to learn to use multiple networks, and learn how they can cross-promote each other. Twitter posts can be automatically posted to Facebook and vice versa, or short YouTube videos can make your Facebook feed more engaging. Instagram photos will do well on Facebook and Twitter. Learn at least three or four of the primary social networks, and you’ll have a better reach!

Step 4: Be engaging.

The primary purpose of your content is to get people to stop what they’re doing and focus on what you have to say/share. Your content needs to be visually appealing, offer entertainment or real value, but most important of all get people engaged. Ask a question, offer advice that’s likely to be shared, or solicit your readers’ opinions. The more people engage with your posts, the more likely they will be to engage with the posts marketing and selling your product or service.

Step 5: Give something special.

Your social media followers want to feel they’re getting something special for their interaction with you. Offer them discounts, special deals, or coupons as a reward for their engagement. This offers them value, which in turn increases future engagement.

Since 2010, the world of internet marketing has exploded. A significant number of companies and small businesses have changed their marketing approach and relied entirely upon social media for their advertising and outreach. 2017 is one of the best years for social media marketing yet, but are you using social media the right way?

In the last few years, paid advertising has been the key to expanding your reach and putting your content in front of more eyeballs. Paid advertising is still a highly effective option in 2017—you may want to invest money into highly visual Facebook ads and target customers on YouTube with smart video advertisements. However, for more effective social media marketing, you need to focus on your message.

People often overlook or skip past the “Sponsored” posts on Facebook, or click away from videos that are too ad-heavy on YouTube. The Twitter or Instagram posts with too many marketing hashtags will annoy people if there is nothing else useful included. Instead of spending your money on blasting your content over social media, focus on making that content higher quality.

Remember: social media is about ENGAGEMENT. The more people you get to join in your conversation, the more reach and influence you have. Your content should ask questions, provide answers and solutions, or present food for thought in a way that your audience will respond to. Even something as simple as a poll to get people’s opinions can be a highly effective way to get your followers to click or share your content.

The majority of your investment should go toward producing high-quality content: articles, blog posts, images, and videos people will WANT to check out. If they find it interesting, they’re much more likely to share it. That word of mouth is going to lead to a far better reach than anything you could achieve through paid advertising.

Yes, you will want to continue setting aside a portion of your advertising and marketing budget to take advantage of Facebook, Twitter, Instagram, and YouTube’s paid options. They are a sound investment that are very likely to return good ROI (Return on Investment). However, make sure that the content you’re promoting is of the highest quality and has a good chance of engaging those who see it. Eventually, you may find that you don’t need to spend as much money on advertising because your organic reach is sufficient to spread your message far and wide.

Social media can provide you with an amazing marketing platform, if used correctly. However, the truth is that there are many pitfalls for social media marketing, many of which can waste both time and money. If you want to see the best ROI from your social media strategies, here are a few mistakes you’d do well to avoid:

Using the wrong platform

It’s tough to know which is the “right” platform to use, but the truth is that each has its own benefit, target demographic, and uses. For example, you wouldn’t use Snapchat to market a luxury product, as Snapchat is a youth-targeted platform. Using the right platform for the right product to reach the right audience is the key to making your campaigns effective.

Limiting yourself to free options

All social media platforms are free to use, but they’re only going to be truly effective for marketing if you pay for them. Facebook limits the reach of your posts unless you pay to boost them, and Facebook ads are some of the most effective marketing tools to target customers. Be prepared to pay for results!

Ineffective posting

Posting too much content can annoy your followers, but posting too little can lead to the customers “forgetting” about your product. Oversharing business-related content can make your readers feel like you’re trying to sell or push too hard, but not enough “sales” posts could lead to lower conversion rates. To be truly effective, you have to find the balance—easier said than done!

Going it alone

You may be getting the hang of social media marketing, but what will you do when the algorithms inevitably change in a few months? You’ll have to totally overhaul your approach, a huge investment of time and money. Instead, you’re better off delegating this task to the social media experts who have invested their time, effort, and money into learning the ins and outs of the platforms.
Working with Resolve Online Solutions will help you avoid these mistakes, all of which could lead to a good deal of your time and money wasted and clients lost. We’ll make sure your social media campaigns are as effective as they can be so you get the highest possible return on your investment.

As you reflect on the successes and any obstacles that occurred with your small business during 2017, it’s useful to focus on what changes you need to make in the new year.

Just as individuals make resolutions to better their lives after the stroke of midnight on Dec 31, many owners make similar promises to improve their businesses. With that in mind, here are five New Year’s Resolutions that can help you change your business for the better in 2018.

Establish Goals and Then Measure Performance

You can’t understand whether your organization is improving or starting to fail in certain areas if you don’t first set up some concrete goals.

For example, you mandate that sales people increase the number of leads by a certain percentage. Or, you instruct your foremen to beat the previous year’s safety record (number of days without an accident) on the factory floor.

Solicit Feedback

Ask customers to give feedback, such as part of a loyalty program. Then apply their criticisms to improve how you do business with them.

Delegate Tasks as Your Team Grows

Some entrepreneurs have difficulty letting go, often to the point of micromanaging their employees. Instead, you can expand your business in 2018 by delegating as many tasks as possible to your trusted subordinates, freeing your time to focus on the big picture.

Boost Your Online Presence

Is your website truly appealing to potential customers? Conduct tests, such as split A/B testing of different versions of your company’s landing page to see which brings you more leads. Use videos to showcase your goods or services, it’s proven that customers find these more useful than having to read descriptions.

Include Social Media in Your Marketing and Customer Retention

Use social media channels to promote your business for example to announce specials. You should also be checking your social media regularly to monitor for customer questions, praise, and even complaints from customers. It is important to engage with your customers where they are trying to engage with you!

If you don’t quite know how to promote your business online or lack the time and resources has prevented you from starting to do this, you’ll want to partner with internet marketing professionals such as the team at Resolve Internet Marketing. For more information on our business consulting and search engine optimization services or to get a free, no-obligation estimate, click here or call us at 888-247-5055 today.

The social media world can be overwhelming for small businesses. And as a small business owner, you want to make sure that you are utilizing every platform to grow your business. To help you understand the advantage of social media, here are five reasons why your business should adopt a social media strategy:

1. Gain immediate feedback
Social media is the easiest way to get feedback (good or bad) and invite customers to engage.

2. Social media is easy to set up
It is a great way to expand your brand in the marketplace if you have a limited marketing budget and cannot afford to buy many online ads at this point.

3. Your customers can share your social media posts
Your audience can share your posts with their friends, turning them into brand ambassadors for your products or services.

4. Your competitors are on social media
If you don’t have a social media presence, potential customers will think you are behind the times may look for competitors who regularly post updates on their activities and products.

5. It provides measurable results
You can use analytics to see which social media posts are the most effective, so you can then improve your marketing campaign.

Staying on top of your social media channels can become a full-time job. Not only do you need to post on a regular basis, you must check out your feed to see if any customers are broadcasting complaints or praise that should be immediately addressed.

It’s best to assign more than one person in your company to monitor Twitter, Facebook and other social platforms, so there will always be someone covering your online presence if the other person is out sick or on vacation.
You don’t want to ignore social media on weekends and holidays, though, so if you don’t have employees to handle these channels 24/7/365, it would be in your best interest to outsource this work to digital marketing professionals like the team at Resolve Internet Marketing. For details on our approach to social media marketing or to set up a no-obligation free consultation, please contact us today.

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